Get your practice moving with two of our most popular resources on bringing in customers and keeping them happy. Buy together and save!
The Veterinary Receptionist's Handbook, 3rd Edition
Veterinary receptionists represent animal hospitals. They're the first people clients meet when arriving and the last seen when leaving. Veterinarian's messages are often delivered by them. One of the most rewarding positions at a practice, a veterinary receptionist is also the most important — often deeply influencing the loyalty of clients.
Authored by M. T. McClister and Amy Midgley, two experts on the intricacies of veterinary office and veterinary business administrative support work, this handbook is written not only for practice managers to guide receptionists, but for receptionists to read themselves.
In addition to commonsense advice from experienced receptionists, it offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses.
Revised and refined to reflect the modern veterinary practice, the new 3rd edition features:
- A new chapter on fast-growing social media
- Web resources for medical/general practice info
- Updated, easier-to-use look and feel
It's the perfect training tool for new and eager-to-learn veterinary receptionists to excel at their job.
Social Media: A How-To Guide for Marketing Your Practice
Online engagement with clients — it's going to be quick and painless. We promise!
If you're not tweeting, blogging and visiting Facebook, you’re missing out on many opportunities to communicate with clients and educate the public.
Whether you're dipping your toe into social media for the first time for your veterinary practice or you’re an obsessive, face-always-in-the-smartphone user, this resource guide offers the dvm360 family's best tips and guidance to make your social media regimen a little emotionally — and physically — healthier.
Use the ready-made posts and tweets to emphasize fear-free methods for bringing cats into the clinic. Set team members on the right social-media track at your practice with customizable policy and permission forms. Have your clients heard about heartworms? Use the power of social media to share crucial reminders and statistics about these deadly endoparasites.
And, most importantly, drive more visits to your practice!
Spiral-bound (2 items):
August 2014, April 2014