Arm your team with everything they need! What you’ll get: A hard copy of the handbook to pass around, a printable PDF to improve your social media presence and ideas to bring in customers and make them happy. Buy together to save!
The Veterinary Receptionist's Handbook, 3rd Edition
Veterinary receptionists represent animal hospitals. They're the first people clients meet when arriving and the last seen when leaving. Veterinarian's messages are often delivered by them. One of the most rewarding positions at a practice, a veterinary receptionist is also the most important — often deeply influencing the loyalty of clients.
Authored by M. T. McClister and Amy Midgley, two experts on the intricacies of veterinary office and veterinary business administrative support work, this handbook is written not only for practice managers to guide receptionists, but for receptionists to read themselves.
In addition to commonsense advice from experienced receptionists, it offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses.
Revised and refined to reflect the modern veterinary practice, the new 3rd edition features:
• A new chapter on fast-growing social media
• Web resources for medical/general practice info
• Updated, easier-to-use look and feel
It's the perfect training tool for new and eager-to-learn veterinary receptionists to excel at their job.
Social media: Improve your online presence (downloadable PDF)
Most of us use social media in our day-to-day lives, but that doesn’t always translate to how to run a business page for your practice. Not to mention, you’ve got a busy team who can’t spend all day carefully curating content on all your different profiles.
That’s where we come in. With these updated social media packages, you’ll get everything you need to post excellent social media content for your veterinary practice. Plus, get tips for improving your posts and common mistakes to avoid.
If you’re really strapped for time, we also have pre-written Twitter and Facebook posts for your own use on topics like toxicology and weight loss in pets, and a special selection for Fear Free practices.
Want to apply what you’ve got? We also have a sample social media policy you can put into your employee handbook and print out a social media permission form to give to clients before you put their furry friends up on Facebook.
Build goodwill, build a following and build your practice’s brand on social media. You can do it!
Spiral-bound (1 item)
Downloadable PDF (1 item):
March 2014, March 2019