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The Veterinary Receptionist's Handbook, 2nd Edition
The Veterinary Receptionist's Handbook, 2nd Edition
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$39.95
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Item Number:
VETB106
Contents
Chapter 1: Making a Good First Impression
Chapter 2: Getting Organized
Chapter 3: General Administrative Policies
Chapter 4: Answering Clients' Questions
Chapter 5: Fee and Payment Policies
Chapter 6: Scheduling Appointments
Chapter 7: Handling Emergencies
Chapter 8: Interacting With Clients
Chapter 9: Your Role in Marketing
Chapter 10: The Importance of Diagnostic Tests
Chapter 11: The Importance of Vaccinations
Chapter 12: The Importance of Internal Parasite Control
Chapter 13: The Importance of External Parasite Control
Chapter 14: Dispensing Drugs and Supplies
Chapter 15: Common Surgical Procedures
Chapter 16: Common Medical Problems
Chapter 17: Commonly Asked Questions: Small Animals
Chapter 18: Commonly Asked Questions: Horses
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