Purchase “The Veterinary Receptionist's Handbook, 2nd Edition” online for $39.95 from Industry Matter.com. This spiral-bound pocket handbook is an essential reference guide for veterinarians, veterinary practice managers, office managers and veterinary receptionists. 

Employees who greet visitors, patients and clients at pet hospitals, animal hospitals, animal care centers, veterinary offices, equine hospitals, veterinary clinics and veterinary (vet) hospitals will benefit from all 18 chapters of this book. Two experts, M. T. McClister and Amy Midgley who understand the intricacies of veterinary office and veterinary business administrative support work, authored the book. The widely used Veterinary Receptionist's Handbook provides veterinary practice managers with clear concise instructions and is an excellent reference work that offers quick answers covering a variety of data.

The Veterinary Receptionist’s Handbook is a fantastic reference manual for people who are beginning a career in the field of veterinary medicine. The handbook covers key aspects of animal care and veterinary customer service such as scheduling appointments, answering the phone, the importance of diagnostic testing, dispensing drugs, vaccinations, common surgical procedures and spay/neuter procedures.

The Veterinary Receptionists Handbook is a valuable investment for any veterinary clinic or facility that practice veterinary medicine. Veterinary practice employees and practitioners who work within the branch of science that deals with the application of medical, dental, diagnostic, surgical, public health, and therapeutic principles for pets and companion animals will find the handbook easy to read and very useful. 

This reference manual is a recommended training tool for new veterinary receptionists and will help them to excel at their new job.

Contents

Chapter 1: Making a Good First Impression

Chapter 2: Getting Organized

Chapter 3: General Administrative Policies

Chapter 4: Answering Clients' Questions

Chapter 5: Fee and Payment Policies

Chapter 6: Scheduling Appointments

Chapter 7: Handling Emergencies

Chapter 8: Interacting With Clients

Chapter 9: Your Role in Marketing

Chapter 10: The Importance of Diagnostic Tests

Chapter 11: The Importance of Vaccinations

Chapter 12: The Importance of Internal Parasite Control

Chapter 13: The Importance of External Parasite Control

Chapter 14: Dispensing Drugs and Supplies

Chapter 15: Common Surgical Procedures

Chapter 16: Common Medical Problems

Chapter 17: Commonly Asked Questions: Small Animals

Chapter 18: Commonly Asked Questions: Horses