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The Art of Veterinary Practice Management by Mark Opperman, CVPM

Item Number: VETB104
Price: $49.95

Building a veterinary practice highly valued by clients isn't a science. It's an art!

Discover the winning combination from Mark Opperman, CVPM, a consultant dedicated to excellence in practice management. Use Opperman's strategies to become more effective and efficient, creating a work culture that makes your practice soar.

Satisfy clients: Because you'll be judged on a basis of service, more than medical care, learn to exceed expectations and bond clients to your practice with the right marketing strategies.

Hire right: Opperman's personnel techniques, including seven basic elements of team-building, will allow you to recognize applicants' potential, and establish training programs to develop new staff.

Stopping the buck: What makes an excellent practice manager? What are the essential responsibilities? Get answers on employee evaluations, and when to pull close or when to let go.

Included worksheets and support materials help you to apply your new expertise right away. Whether you're a DVM, a practice manager, a motivated team member or a student, Opperman gives you the keys to success.

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