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Return Policy Advanstar Communications Inc.
Educational Products

Effective April, 2008

Books

Books purchased from Advanstar Communications Inc. may be returned for a refund subject to thefollowing conditions:

Book(s) includes only printed and bound literary compositions, Audio CD ROMs or DVDs, physically shipped to an Advanstar Communications Inc. customer. The definition of 'book(s)' does not include purchased digital or audio (downloadable) content such as research, data, reports, documents, audio seminars, webinars delivered electronically to an Advanstar Communications Inc. customer.

A book, Audio CD ROM or DVD must be returned in its original condition, meaning the condition the book/audio CD Rom or DVD was in at the time of the customer's receipt of the product along with a written request for are fund. CDs, DVDs, Videos and other electronic disk products must be returned in the original protective packaging or no refund will be given. (Defective CDs, DVDs, Videos, and other electronic disk products will be replaced)

Customer must: (i) return the product in accordance with the terms of this Return Policy; (ii) return the product to the return center address:

Advanstar Communications Inc.
ATTN: Industry Matter
131 W. 1st St.
Duluth, MN 55802-2065

Returns must be made within thirty (30) days of customer's invoice receipt.

Refunds will be made to a customer in the form of the original payment method within sixty (60) days of Advanstar receipt of the returned product.

Bulk orders of 10 or more products are not returnable.

Any questions, please contact our Customer Service Department at 800-598-6008 or 218-740-6480.

Digital Products (downloadable)

If you are not completely satisfied with your purchase, you may request a full refund within 14 days of purchase by submitting a request in writing by fax to 218-740-6347 or mail to Advanstar Communications, ATTN: Industry Matter, 131 W 1st St, Duluth, MN 55802-2065 for a full refund (minus any shipping/handling if applied).
 
To be eligible for a refund, the purchased Digital Product (downloadable) must be wiped from your computer's hard drive and you must destroy any printed copies. You will need to send a signed letter to the address above indicating you have completed these steps for a refund to be honored. 

Research Products

Unfortunately, we cannot accept returns of products once they have been delivered.



Any questions, please contact our Customer Service Department at 800-598-6008 or 218-740-6480.

Advanstar Communications Inc.
ATTN: Industry Matter
131 W. 1st St.
Duluth, MN 55802-2065