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Pearls of Practice: 301 Ways to Improve Your Practice

Price: $29.95
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Item Number: VETB112
Table of Contents
 
Chapter 1: Health Education
  • Exam Room Education
  • Waiting Room Education
  • Community Education
Chapter 2: Exam Tips
  • Safety & Cleanliness
  • Client Instructions
  • Patient Care & Comfort
  • Efficiency
Chapter 3: Office Efficiency
  • Work Flow Management
  • Appointments & Scheduling
  • Organization
  • Keeping It Together
  • Communication Channels
  • Inventory
  • Patient Records & Forms
Chapter 4: Client & Community Service
  • After-Hours & Emergencies
  • Special Services
  • Clinic Hospitality
  • Community Service
  • Client Relations
  • Pet Loss
Chapter 5: Marketing
  • Handouts & Mailers
  • Referrals & Phone Shoppers
  • Community Events
  • Marketing Give-Aways
  • Marketing Plans
  • Retail
Chapter 6: Practice Finances
  • Fees & Policies
  • Client Communication
  • The Bottom Line
Chapter 7: Facilities
  • Building & Remodeling
  • Appearance
Chapter 8: Personnel Management
  • Head Counts
  • Supplemental Help & Education
  • Staff Training & Education
  • Team Management
Chapter 9: Team Motivation
  • Rewards & Recognition
  • Fun & Games
  • Everyday Energizers

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