• Bring 'Em Back to the Fold
• What Do Customers Want?
• Where Did They Go?
• The Real World, Part 1
• The Real World, Part 2
• The Real World, Part 3
• The Real World, Part 4
• Mind Your Adjacencies
• Hiring Your Coach
• Repairing a Service Dept
• CSI Scores Tell the Future
• Whatever It Takes
• Higher Standards
• Make Hiring an Event
• Take Fall by Storm
• Time to Join Forces
• First Impressions

• Working for the Sale
• No More Discounts
• When the Experts Aren't Really Experts
• Changing the Sales Process
• Use What You Sell
• Incentives For These Trying Times
• Never Stop Advertising
• A Little Help, Please
• Help You Sell
• Don't Scare the Locals Away
• Dealers: It's Time To Take a Risk
• When It's Ok to Share and Go Viral
• A Minor Shift
• Building a Healthy Herd
• Building a Healthy Herd: Part 2
• Grow or They Might Go

BONUS SECTION

• Online Layaway: Outsourcing the Headaches
• Dealers Revive Layaway Programs
• The Ups and Downs of Layaway Programs
• Have You Hugged Your Tech Today?
• Performance tracking
• Operate at your peak