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Minding Your Business, Vols I and II Combo

List Price: $99.90
Price: $74.95
You Save: $24.95 (25 %)
Item Number: DLNZMYBC
Table of Contents:
 
Vol I
  • Bring 'Em Back to the Fold
  • What Do Customers Want?
  • Where Did They Go?
  • The Real World, Part 1
  • The Real World, Part 2
  • The Real World, Part 3
  • The Real World, Part 4
  • Mind Your Adjacencies
  • Hiring Your Coach
  • Repairing a Service Dept
  • CSI Scores Tell the Future
  • Whatever It Takes
  • Higher Standards
  • Make Hiring an Event
  • Take Fall by Storm
  • Time to Join Forces
  • First Impressions
Vol II
  • Working for the Sale
  • No More Discounts
  • When the Experts Aren't Really Experts
  • Changing the Sales Process
  • Use What You Sell
  • Incentives For These Trying Times
  • Never Stop Advertising
  • A Little Help, Please
  • Help You Sell
  • Don't Scare the Locals Away
  • Dealers: It's Time To Take a Risk
  • When It's Ok to Share and Go Viral
  • A Minor Shift
  • Building a Healthy Herd
  • Building a Healthy Herd: Part 2
  • Grow or They Might Go

BONUS SECTION

  • Online Layaway: Outsourcing the Headaches
  • Dealers Revive Layaway Programs
  • The Ups and Downs of Layaway Programs
  • Have You Hugged Your Tech Today?
  • Performance tracking
  • Operate at your peak

 

 

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