Practical examples and realworld situations to improve business management skills

Customer Service

• Cranking up CS
• Customer service that sets your shop apart
• It really doesn't have to hurt

HR

• The high cost of turnover
• Finding the help you need
• Employee retention
• A new way to lower your health costs
• The pulse of employee retention
• The 5 myths of employee morale
• The disability game
• Hiring advantages
• Anger management
• Where do you want it?

Operations

• Calling for back-up
• Creating a sound emergency plan
• Regulating relationships
• Safe and secure
• The right moves

Planning

• Step-by-step

Retirement

• Time to set sail
• Getting out of the driver’s seat
• Winning the investment game
• Keeping it in the family