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Hands-On Management Series: Operations, Vols I and II Combo

List Price: $79.90
Price: $59.95
You Save: $19.95 (25 %)
Item Number: ABRZOPSC
Table of Contents:
 
Vol I
Customer Service
  • Cranking up CS
  • Customer service that sets your shop apart
  • It really doesn't have to hurt
HR
  • The high cost of turnover
  • Finding the help you need
  • Employee retention
  • A new way to lower your health costs
  • The pulse of employee retention
  • The 5 myths of employee morale
  • The disability game
  • Hiring advantages
  • Anger management
  • Where do you want it?
Operations
  • Calling for back-up
  • Creating a sound emergency plan
  • Regulating relationships
  • Safe and secure
  • The right moves
Planning
  • Step-by-step
Retirement
  • Time to set sail
  • Getting out of the driver's seat
  • Winning the investment game
  • Keeping it in the family
  • Star search
Vol II
HR
  • Keeping your employees safe a worthwhile investment
  • Credit card tune-up
  • Defending your unemployment account
  • Employee recruiting: New ideas for an old problem
  • Training one key to developing a successful team of employees
  • Four steps can make apprenticeships work at your shop
  • Night owls
  • Controlling compensation costs
  • Plotting the perfect safety plan
  • A taste of strong medicine
  • Untapped talent
  • ...Train, train again
  • Choosing the right person
  • Before you hire...
  • At health's expense
  • Gauging your company culture
Operations
  • Five stps to a first-rate front office
  • Caught by the IRS - but why?
  • Getting the most out of your IT investment
  • Solving the recycling puzzle
  • Running with vendors
  • Earn big with safety
  • Cut admin costs by targeting inefficiency
Planning
  • When to buy, when to lease
  • Cost control
  • Are you properly insured?
  • Educating the next generation
  • The lean road to fatter profits
  • Recipe for success-The proper mix of work is essential
  • Avoiding office oops in office ops
  • Technology trek-Run at warp speed with cutting-edge IT
  • Money balancing act
  • The strength of one
  • Tossing away profits
  • Financial benchmark-Controlling your financials will keep you off the slab
  • Cooking with leftovers
  • Turn over a green leaf
  • Break free from constraints-Theory of Constraints methodology can help your shop go lean, drive growth
  • Break free from constraints-Pop your bottlenecks
  • Re-spray scoreboard can pay big dividends
 
 

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