Essentials of Client Service is a dynamic program that will present fundamental concepts to providing superior customer satisfaction. It will benefit everyone on your practice team. Accredited for CE! The Essentials of Client Service CD-ROM

Staff will learn:

• To deliver extraordinary customer service through successful reception management procedures
• To impart a sense of trust and compassion through voice and body language expression
• To build long-term relationships with clients by providing exceptionally friendly service
• Appropriate greeting, discharge and follow-up procedures
• To handle telephone inquiries, communicate fees, and deal with walk-in clients
• The philosophy that extraordinary customer satisfaction is key to the success of a veterinary practice
• Complete the built-in self-assessment test and send the results to Lifelearn to collect continuing education credits AND a Certificate of Completion.

Lifelearn's practice licence allows all team members to use the program and collect CE.