Practice Management Consultant and author of The Art of Veterinary Practice Management, Mark Opperman, CVPM coaches hundreds of veterinary teams every year, and he knows what it takes to make a practice soar. Now you can deliver his effective and proven techniques to each member of your practice staff.

Staff will learn:

• To elevate level of telephone communication skills through courtesy, warmth and elegance
• To understand the importance of first impressions and that the receptionist is the gatekeeper of the practice
• How to develop effective listening skills to assess and meet clients' needs
• To become more succinct in communication
• How to handle common telephone situations such as the upset client, the price shopper and the emergency call
• Complete the built-in self-assessment test and send the results to Lifelearn to collect continuing education credits AND a Certificate of Completion.

Lifelearn's practice licence allows all team members to use the program and collect CE.