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Home > All Products > CBI's 10th Annual Bio/Pharmaceutical Contact Centers - Online Compendium
CBI's 10th Annual Bio/Pharmaceutical Contact Centers - Online Compendium
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Item Number: C11Q000
Covering the industry leaders in medical communications and best in class contact centers. Developed through extensive input and involvement from Industry, no other event has created a community specifically for the life sciences-addressing your unique issues and providing solutions for the challenges you face every day.
- How healthcare reform will directly impact how your conatact center operates.
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Outsourcing and off-shoring, with a specific focus on decision making and how to drive ROI
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Hear best practices for messaging and customer communication as well as get the most updated information on traditional and emerging technologies and how to incorporate e-communication and social media into your contact center plan.
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How to plan for increased compliance scrutiny, proactively planning for product recalls and business continuity planning and best to maintain contact center operations.
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