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Home > All Products > Building Blox - Telephone Skills for the Exceptional Practice
Building Blox - Telephone Skills for the Exceptional Practice
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Item Number: DPRBLOX6
Telephone Skills for the Exceptional Practice provides step-by-step strategies to help you and your team promote your practice through the most used communication medium in your practice: the telephone.
By the end of this program you and your team will be able to:
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Enjoy a cross-trained team that share the same philosophy and respond to patient inquiries in a consistent, professional and engaging manner
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Respond to common patient inquiries about fees and insurance and convert shoppers into patients
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Transform your confirmation calls to courtesy calls that create more efficient appointments and reduces cancellations
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Influence patients who want to late cancel or break an appointment to keep their scheduled appointment
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Obtain crucial information from patients who call with emergencies
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Utilize your answering machine so that it conveys seamless customer service
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