Identify benchmarks of success through statistical analysis and goal setting

Use and refer to internal financial guidelines so that your collections protocol is fair, consistent and reflects the philosophy of your practice

Prevent collections problems from growing in the first place

Identify your practice's goals for collections and accounts receivable

Identify potential problem accounts by analyzing the accounts receivable report

Respond to patients' questions, concerns and objections during the collections process

Speak with patients about overdue balances in a way that is compassionate, courteous and communicates the importance of keeping account balances current

Send patients letters that are customized to your practice and that request the patient to address overdue balances immediately