Benchmarks 2007: A Study of Well-Managed Practices is a must-have tool for building a strong foundation for your practice's future. For nearly two decades, Wutchiett Tumblin and Associates and Veterinary Economics have studied top practices to learn how they manage fees, earnings, expenses, staff members, clients, medicine, facilities, and equipment. This year, we set out to determine what Well-Managed Practices do to ensure a nurturing, healing environment that's conducive to high-quality patient care, excellent client service, and solid staff retention. Here's what we found: These practices begin with a code of conduct. Key elements are respect, compassion, professionalism, integrity, and accountability. To learn how Well-Managed Practices attain these goals—and how achieving them translates to fees, revenue, and expenses

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